Account won't stay online or play online.

Hi. I’m having a problem logging in with my Xbox Live Account on my console. When I go the social tab, my avatar is reset and its claims I have no achievements; however, on the website, everything is normal. My other accounts aren’t having this problem. Also, I can play online games or use Netflix because it says I have to log in to Xbox Live, although I was logged in at the Home screen. What is my problem and how can I fix this?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

The Xbox support team is currently working on resolving the "Signing in to Xbox LIVE" issues, you can check the status on the following link:

support.xbox.com/.../xbox-live-status

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