Account / Windows live ID error

So today it pops up on my xbox to log in with my windows live I.D but it comes up with an old email that I had changed and I've used this new windows live ID plenty of times to sign to my xbox, smart glass , etc. However I cannot change my email and I haven't go a clue what that password was for that email was but I know my password for my other email but i can't change it on my xbox! PLEASE HELP, I really don't want to make a new account!

Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hi Puppy,

Sorry to hear about the email troubles. Let's see what we can do. 

I would suggest following the steps in our Change Xbox Live Account Information support article. There are some great steps in there that may just get this working. 

Let us know how that goes, or if you have anymore questions.  

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