account was stolen and need help recovering

My account was stolen by someone

i have all the info of the original account before he changed it

so i tried resetting my password to my windows live account and logging into and when i logged in instead of giving me access to my old account a new one was created saying that im a new memeber and with no purchase history no points no recently played games nothing

but when i go onto windows live it says i have been signed up sence december 25th 2006 and on microsoft billing it has all my former purchases under this account

my question is sence i changed the windows live password and all the info is still on it then why did create a new account instead of giving me the one that was stollen and what can i do to recover the old one

again i have all my  info to prove its my account if someone can tell me what to do i can give microsoft my info if needed  i have the original name of the gamer tag what he changed it to, my email, my purchase history, my credit card info i used on it, my date of birth, my name i even still have the xbox the account was created on


Question Info

Last updated July 5, 2018 Views 0 Applies to:

You will need to contact PHONE support on this matter.  Do this ASAP.

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