Account was hacked

Hi M y name is Chirs and i made my account back in 06 my gamertag is "It" i had been gone for quite awhile have not been on my account for very long time and so i wanted to play on my xbox one i just bought so i try to log into my account and notice my gamertag was changed on my account and i search the account and seen it was change onto the new account now i am pissed i reported my tag and they said it was banned i had no take on the banned as i was not on my account please help me get my account back so i can play my xbox one and enjoy the community please help me. I Also forgot to add i found a youtube video on this guy name xbox dashboard signing into my account on youtube please help me i can also show link of video.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

It doesn't sound like your account was "hacked" or stolen. Simply expired.

Gamertags that have not been active in a long while are freed up so people that want inactive Gamertags may claim them.

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Sorry this happened to you.  However, you'll need to contact phone support and open an Unauthorized Access Ticket.  They'll look into it and get back to you.

support.xbox.com/contact-us

In the meantime you can also post in the Suspension Forums for a reason as to why the account was banned.

forums.xbox.com/.../41.aspx

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