My son's former account as banned from XBox live (not a console ban). He received a message saying "This account has been banned until 9999". We were never given any warning or reason why. From what I understand, you are to email us in the case that something like that happens. The last email I have received was from mid may, and those were promotion emails. I am still getting billed on my credit card and was even billed recently, 7/17. When I logged into this account online, it gave a name of "viewierbacchus3" and this has never been my son's account name. Also, when I logged in it said he has a free silver membership. Like I said before, my credit card is still being billed for a service he has not been able to use. Now he has had to start a new account which I had to put a new xbox live payment in. Therefore, not only am I paying for services not being rendered, I am paying again for a new membership (double payment for today to 8/17.
1. I need to know why my son's previous account was cancelled
2. I expect credit for the period of cancellation to the end of that particular billing cycle (I'm assuming 8/16)
3. since I have now purchased a new xbox live account, I expect that I will no longer be billed on the 17th for the old account. If this does occur, I have no choice but to escalate my claim.