Account Verification Problem

I made my xbox account X1TrashyTurtleX a few years back with a yahoo email address. This email address however has been banned. Now whenever I try to log in to my xbox account I get a message saying I must verify my account to continue. I only have an option to send the verification link to the yahoo email. I have contacted Xbox support 3 times, and they quickly tell me they understand my problem (they don't) and send me a password reset form, which does not work, because I still cannot verify my account.


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hey Pour. Sorry to hear about the situation. It sounds to me like you are going to need to Recover your Microsoft account. When you do that, it will ask you for a contact email, which should allow you to reset the account. 

Let us know how it goes, or if you have any questions. Cheers! 

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