Account upgraded without my knowledge!

I recently attempted to use my brother's card to pay for points (with permission of course), and failed, I at no point added a subscription.

I turned my console on today to find it has been upgraded to gold for 12 months, and 59.99 USD has gone from my brothers paypal account. Neither of us did this.

It's also an annual subscription with renewal turned on automatically.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

If someone in your house used your console/account and purchased content, that will be your responsibility to manage and prevent. If you feel your account was compromised (stolen) and used somewhere else by someone you don't know, then you can call phone support in your region ( and file an Unauthorized Access claim.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.