Hi, as I can see from another topic, Xbox Live accounts being stolen and points being fraudulently spent on FIFA seems to be fairly common recently. It happened to me last night.
I won't bore you with the details as that's not the purpose of this message, my problem lies with the fact that I now cannot connect to Xbox Live with my account.
Upon realising that my account had been "hacked", I regained control of it by changing my password and then called Microsoft (UK). And after being on hold for around 30 minutes they walked me through a number of questions before deactivating the debit card on the account so no more payments can be made using it. The guy I spoke to also said that my account would be investigated by the fraud department, which could take up to a month (though I've been hearing some people say it's taken longer for them), which I didn't perceive to be a problem at the time.
A short while after making the call I tried to sign in to Xbox live, only for a message to pop up saying something along the lines of "there has been a problem with your payment type, update your payment information" (I can't remember the exact message, it was last night when I saw it and now I'm at work), and it's not letting me sign into Xbox Live, and that's the problem.
When the person I spoke to told me that he was going to put a freeze on the card so no more payments could be taken, he did NOT mention that I would not be able to sign into Xbox Live as a result of this, which I am pretty damn unhappy about as I have access to my account now and I've paid for my gold membership. I intend to ring them again to complain about this as I don't want to be without my account for more than a month (especially with the vast amount of games that are due to be dropped on us soon), but would there be anything that can be done?