Account Under Investigation - When Can I Get Back On Live?

Last week, my gamertag was hacked and points were purchased with my Paypal account. I got that all sorted, but Microsoft said that the account was under investigation and I can't connect to Live. When I try it comes up with the following message, even when I'm on Xbox.com:

"There is a problem with your payment option. Please update your payment information to continue your Xbox LIVE membership. You have two options to update your Xbox LIVE membership: edit an existing payment method or add a new one. "

My credit card is valid, so I guess it's just that my account is on lockdown, right? Has anyone else experienced this and if so, how long did you have to wait to get back online?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

It depends on how long it takes for them to complete the investigation and they tell you when they're done. Investigations can take anywhere from 7-30 days.

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Will I be able to sign in when its done or will I have to recover my account?

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