Account Tenure ship

My account should have gone from 3 to 4 years this christmas on my tenure ship. It didnt and I was wondering if somebody could help me with this.

 

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Last updated July 5, 2018 Views 2 Applies to:

My tenure is not showing at all sense last update on Xbox1   I plug up my 360 my 12 year tenure ship is showing  but not on Xbox1  already deleted my account 4 times did a hard shut off unplug even plug up my 360 did all the verification  codes from support teams an over a hr on the phone no one seems too know how too solve this issue  where is the real computer geeks too help

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This is due to the xbox gold outage that happened on 13th March 2014. Some members accounts switched to silver for a few hours.

The fact that you can see it on your 360 proves that it is still there, don't despair.

The tenure is held on your xbox and your account so it IS safe.

The xbox team are looking into it.

Regards

Virgo

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ive talked too 4 support teams that outage back in march shouldnt even have any affect this long on my tenure ship all my friends have theres an and anyone eles i play with .support teams say it has too be last update on xbox1 that was back in 12-3 14   all this tenure ship come up missing from my profile .not back in march as you clame

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My tenure just disappeared today.  It shows nothing, was going on 7 years.

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My tenure went from 5 to 2 a few years ago. It should be 8 right now. I have an online achievement unlocked with a date of 2007.

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Hey there, Vz Bromas! The reason why your tenure would have changed is because it goes with the amount of total time you have had Gold on your account, not how long you've had your account. If there were any times that you had a free account, that time does not count towards your tenure. This thread is over a year old originally. If you believe that your tenure is still incorrect, please check out commerce.microsoft.com for your subscription history and post a new thread detailing what that is, along with troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)

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