Account Suspention

I have been suspended due to invalid Credit Card details i would like to use prepaid cards but its not letting me use them as i need to be signed into xbox live to use them even although i cant sign in while im suspended so theres pretty much nothing i can do i really need help removing these credit card details from my account so i can use my prepaid card again i would be very gratefull thanks.

 

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Last updated July 5, 2018 Views 3 Applies to:

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If you are suspended for payment option you can not use a prepaid card until you take care of the unpaid amount.  Call support in your region or go to billing.microsoft.com.

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[quote user="Z Roach Returns"]

If you are suspended for payment option you can not use a prepaid card until you take care of the unpaid amount.  Call support in your region or go to billing.microsoft.com.

[/quote]

This is correct.


OP - You will need to update your payment option information before you can continue to use the xbox LIVE service. Once that is complete you can then contact the xbox support line and have them deactivate Automatic renewal (read more here). After automatic renewal is disabled and your account reverts back to a Silver membership you have the option to then remove the credit/debit card from your account - in turn you can then continue to use pre-paid subscription cards to pay for the service.


If you need further help or clarification, just say. :)

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my gamertag is MarkMB1 and have been banned until the year 9999. then i went to my hotmail and it said i have been banned for marketplace theft. can someone please tell me why i got banned because i done even know what this means.

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You'll need to post here to find out why you were banned - forums.xbox.com/.../41.aspx

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My gamertag bestoftheclore was hacked today and it is suspended now.

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I need help my main account bestoftheclore was banned until 11/25/11 and when i got on today i had to recover my account and it said my account was banned and i talked to a customer service person and he said to post here for help!!

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Landed, if your account was compromised, you'll need to call phone support for an unauthorized access investigation immediately. If you've been banned, you'll need to post in forum 14.

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