Account Suspension

Yes my acc was stolen and I have called many times trying to figure out when I would get my account back one of the people said to come here and they said I would get an update about when I could get my acc back. gamertag is SilentFire63

I would also like to know if while my account is suspended does it still use my membership time?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Yes it still uses membership time. Click this link and post your question here since the enforcement team can give you a better answer.  forums.xbox.com/.../41.aspx

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If your account was stolen then you need to contact phone support and have them start an Unauthorized Access Investigation. If one has already been started then you simply need to be patient. It can take up to 30 days for a UAI to complete. And yes, membership time is still running.

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