ACCOUNT SUSPENED/ CAN'T REMOVE PAYMENT

SO My account has been suspended. My friends list wiped etc. I baught XBL with a prepaid card a month ago and now  get a ugly message saying SUSPENDED. I try to delete my payment methods and it won't let me. For the love of god Microsoft.....

Anyone help?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Question, PLEASE PLEASE ANSWER THIS.

Will xbox still deduct $12 per month even though Im not recieving a service or do they stop deducting payments?

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Ok are you suspended for payment options or are you suspended for code of conduct issues?

If you are suspended for payment options

You must add a new creditcard to pay off the outstanding balance

Prepaid codes do not pay off pending renewals

After you pay off the balance and turn off autorenewal you can either wait till the paid subsciption is off your card and then remove it

Or

Call support and have them remove the card and a prepaid code will be sent to you in 4-6 business days for the remaining months if over 1month left

During the 4-6 days waiting period it gets sent to your contact email on your windows live Id so make sure that's current and working so you can't add another code or use the account online because they have to cancel gold to issue the code

Suspension for payment options occur 27 days after the renewal if payment is denied so unless you are 3days in suspension then you are beyond the cancelation period

If you want to cancel the renewal you must call support but it would cancel the prepaid code also since it was added after the renewal

Cancelation cancels all gold period

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They will deduct monthly subscriptions till you tell them to stop

This is with all subscription services like wow or psn plus

If you read the terms of use it does mention reoccurring payments for subscriptions

Also when you buy dashboard deals it will say this membership will renew

Btw there is no cancelation period for month to month memberships

If you want not have reoccurring payments you will have to turn off autorenewal and stay prepaid only and avoid dashboard deals as it is part of their terms

You do have the option to cancel autorenewal before the renewal

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