Account suspended until new payment option?

I was just playing Black Ops and it disconnects me from live I tried signing in and it said it was suspended until I add a new credit card. I have no intention on adding one because my very first xbox account got hacked because of it.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

There's nothing anyone on the forums here can do for you. That is an issue with the billing and usually with a message saying it needs a new card means it was on a card and it couldn't process a charge.  Call support - 800-4MY-XBOX.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Well there is just one problem about that, I had no payment option!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Still - it's a billing issue. Phone support is your only recourse for a billing issue that you can't resolve through the console.

The forums won't be able to help you, much less the connection forums. Billing doesn't = connection.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.