This is a mini rant, last week, someone stole my xbox live account and stole £85 of my mums money from her credit card, so she rung up microsoft and after a long talk they said they'd refund her money and remove her credit card details from my account, but now it's saying I'm suspended from xbox live due to payment options, and I can't sign in using my hotmail on anything because 'there has been too many incorrect passwords' so I've had to make another email just to write this. I don't understand why microsoft doesn't just add a 'remove credit card info' on the xbox and save everyone a lot of trouble and frustration.
Xbox has always dissapointed me, due to poor connection and little security (But of course more security than sony ¬_¬) and after this, I'm tempted to sell my xbox and put the money towards a better PC. So if anyone could help figure out what I can do to be able to sign into my hotmail and become unsuspended, it would be much appreciated.
Gamertag - d3mondude