Account Suspended - Payment option issue...

Hey folks, I'll keep it short. Here's the problem I have

Says the same on the actual Xbox obviously. I have had two cards on here before, the 2nd one was the one that was used to renew the membership which has for some reason been removed from the Xbox options... The first card, now expired (as you can see in 2011) is still on the account but has no influence on anything I do. The membership was renewed in March. Yet I can't get online, DESPITE me having paid for this service? Why does it matter that the 2nd card has gone (and why HAS it gone?)

Any help to get me back online would be appreciated.

Thanks

 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

Hay there if you want to talk to XBLPET please post this at http://forums.xbox.com/xbox_forums/xbox_support/f/41.aspx where a XBLPET member can help you out. :)

But I can say  that "Payment option Suspensions" for invalid details like, exp date, fake name, stolen card ect. I am very sure that this carries a permanent suspension so you will not be able to change your online details (including your Payment option).

Hope this helps BF Guy  ;)

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Actually, the PET cannot help with billing issues. For billing issues you will have to call support and talk to billing.

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Hi again, Smwutches is right XBLPET cannot help with billing issues much but "if you want to talk to XBLPET" you can find them there ;)

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Ok thanks guys, posted it there. Why would it be permanent?!

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I am very sure that this carries a permanent suspension for the following reasons:

Fake exp date

Fake name/details

Reported stolen card(s)

Incorrect region

Not you paypal account

Ect in real terms just don't do something you know you should not; I can't conform this as I am not a member of the Xbox product team or XBLPET

Hope this helps BF Guy :)

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As was stated above, PET won't handle payment issues.  They don't issue suspension/bans for billing problems.  You will need to call support and speak with billing about this.

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@That BF Guy - Suspensions because of payment issues do no carry a permanent suspension unless you just don't take care of the issue. These suspensions are because there is an issue with the payment method (usually expired cards) that is keeping them from being able to actually bill you for Live so they suspend your service until you pay off the balance.

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