Account stolen

i was signed in all day watching Netflix then I decided to click on my profile and it wasn't loading so I turned on my Xbox but when I did it didn't auto sign in. So I went online to try and sign in and it said the info was incorrect so I tried to sign in to the second email and it said the password was changed 6 hours ago! The account has 6 year tenure and all my card info and adreass are up there. I can provide all the info I need like the card number please help how could this happen if I have never given up my password and I didn't get any alerts! Now I can't sign in my Xbox!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Sorry to hear it.  Please give phone support a call and open an Unauthorized Access Ticket for your gamertag.  They will lock it out while they investigate the claim.

If you live in North America dial 1-800-469-9269

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Try this:

Compromised Account Solution Wizard

support.xbox.com/.../compromised-account-solution

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