Account Stolen.

So my account was stolen and charged around $200, i did all mircosoft and they got all my info like my console stuff n that...said it will take 3-4 weeks.

Now for the card that is on the account now, i am about to tell the bank and i know they are going to cancel it..

But...after this is all over and they want to refund me how are they going to do that after that card is removed?

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

The bank is going to refund you or microsoft? If it is microsoft then you would have to call them. If it is your bank they may just refund into like a bank account. Hope this helps.

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Yea but thing is  i am saying if i CANCEL my card, how will Microsoft refund me since that card is gone....

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Erik419, your bank can take that refund and put it onto your new card.

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Well just went to the bank, had to fill out a dispute forum for each transaction , they said it will take out to 10 business days...

Dam why so long for Xbox?

Last time i ever got something stolen was my WoW account back in 2007 and ony took a week to get my account back....

Now i do not know how this happen to my xbox account, i know that i never clicked a wrong link or anything, my windows id that is on the account i never even type on this computer in over a month so cant be keylogged?

IDK just hope i get things sorted and i am going to prepaid cards now

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If your Xbox LIVE account was/is compromised, you should contact phone support (support.xbox.com/contact-us) to open an Unauthorized Access investigation.

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Yes i already done that, now there is one thing i am worried about...

I am able to log on to my account that got stolen it is suspended now, but i looked and see they changed the Content Licenses, now i gave them my console ID that i see on the TV...now they do have a recorded of that one in a file right? and they will change it back to mine?

I just want to make sure i get my account back they said can take up to 30 days....

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I'm not entirely sure what you are asking. When the investigation is complete, they will email you the account information.

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