Please do not suggest an answer and lock posting on this thread Gwyther. My last post in the previous thread was not an acceptable answer in anyway what so ever. A question is not answered until the problem is resolved. That is not how this situation should end if Microsoft wishes to keep loyal customers. I am reposting my info and a link to the original thread to keep updating this until the problem is actually resolved.
Original Thread: http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/99880.aspx
On 9/4 my XBox Live account was stolen and then migrated to Russia and my credit card charged for Microsoft points. I Promptly called Microsoft and they put it into investigation and locked the account. While on the phone with the rep. we managed to get the password reset and I gained control of the account again. After a couple of weeks the account was given back to me with full control, 10/3, and my money refunded except for one big issue.................the account is still migrated to Russia. I was told today on the phone there is no way for them to migrate it back to the United States. As an 8 year subscriber to XBox Live with multiple purchases, downloads, and my gamerscore I find this practice completely ridiculous. Why have an option for a migration if it can not be reversed?! It is an open door for criminals to completely *** loyal customers. I was told I could receive compensation but that doesn't mean anything if I can not have the full functionality of my account back. Because it is in russian I can not read anything, watch any videos, use netflix or download anything.
Is this anyway to treat a loyal customer? I don't think so and I am severely disappointed that I am being told nothing can be done. They put the account back into investigation to have it migrated back but I was told multiple times it isn't possible. So I don't know what they hope to achieve except offer me the loss of my 8 years of XBox gaming and the option to use a new account. I'm furious!! And yes this is my original account I am posting from it via the translator in google chrome.
I got a call yesterday from the XBox exceptions team with the same information as I have been told previously. There is no way to migrate the account back to the united states at the moment. We are working on it and do not have a timeframe for when it will be fixed. We do not know the exact code or law that prevents us from doing this.
They did give me a 3 month code for xbox live gold though...........but I won't be using it I have no desire to play xbox anymore unless I have my original account back in full working order. Having 8 years of games and DLC unavailable to me just completely killed my desire to play. I'll go back to PC gaming there are a lot of good releases coming soon with Star Wars The Old Republic and maybe even Diablo 3.
And I have to think that there has to be a security breach or something going on at Microsoft. My friend just got hacked as well and his credit card charged of course he was lucky and didn't have his account migrated. And considering all the cases of this on this forum it really points to something. I'll continue to update as things progress.........