On 9/4 my XBox Live account was stolen and then migrated to Russia and my credit card charged for Microsoft points. I Promptly called Microsoft and they put it into investigation and locked the account. While on the phone with the rep. we managed to get the password reset and I gained control of the account again. After a couple of weeks the account was given back to me with full control, 10/3, and my money refunded except for one big issue.................the account is still migrated to Russia. I was told today on the phone there is no way for them to migrate it back to the United States. As an 8 year subscriber to XBox Live with multiple purchases, downloads, and my gamerscore I find this practice completely ridiculous. Why have an option for a migration if it can not be reversed?! It is an open door for criminals to completely *** loyal customers. I was told I could receive compensation but that doesn't mean anything if I can not have the full functionality of my account back. Because it is in russian I can not read anything, watch any videos, use netflix or download anything.
Is this anyway to treat a loyal customer? I don't think so and I am severely disappointed that I am being told nothing can be done. They put the account back into investigation to have it migrated back but I was told multiple times it isn't possible. So I don't know what they hope to achieve except offer me the loss of my 8 years of XBox gaming and the option to use a new account. I'm furious!! And yes this is my original account I am posting from it via the translator in google chrome.
If anyone wants to try to help, spread this story around or complain to Microsoft about this ridiculous business practice please do!