On August 8th, 2011 I received 2 emails from Xbox. One saying I purchased 10,000 Microsoft points and the other saying I subscribed to Xbox Live for another year. I did neither. Then I received another email saying I moved that subscription to Russian which I didn't do either. I immediately called Xbox support and they said they would investigate it. They told me 21 days. After 21 days I got another email saying it would take an extra 30 days. After 2 months, I called asking what is going on because it has past the period in which I was given. The rep told his manager and his manager was supposed to email the investigation team to get this thing figured out and told me I should hear something back in a week. It's been almost 3 weeks since then and I haven't even received an email from them. I called again today and all the rep could tell me is they haven't had a scheduled time to call me yet because they will need to before this will get resolved. She told me this means that "they're still not close to being finished." Almost 3 months now, and they're still not close to being finished? This is getting absolutely ridiculous. I am able to sign on to my account on Xbox.com, but almost everything is in Russian beside this forum. Can anyone tell me why this is taking so long?