I have called the XBOX Support number several times so I figured I would give the forums a shot. On August 14th I received an e-mail saying that my account had been successfully transferred to Hungary. I then received two subsequent e-mails letting me know that my points purchases were successful.
I immediately contact XBOX Support and reported the issue. It appears that my primary e-mail account had been compromised and due to my own stupidity (using a common password) the "hacker" was able to get into my XBOX Live account and do his/her damage.
Now it is the end of October - 2.5 months since I reported the issue - and I still do not have an account. The first few weeks I called I received the same answer "It can take up to 21 days for resolution." Then I started receiving the message "It can take up to 30 days for resolution". Then I started receiving the message "It can take up to two months for resolution."
Each time I call I receive the same status: The account is with investigations; since the account was moved out of the country it's much more difficult to restore the account; we will e-mail you when your account is restored.
The only positive thing out of this was the fact that XBOX Support did quickly refund the erroneous purchases. I do commend them for that. I am just extremely frustrated that I am unable to use my account at all. No gaming with friends, no Netflix with the family, no ESPN coverage - nada.
Each time I talk to the Customer Service folks at XBOX Support I can tell that they wish they could help but can't. I can only hope for those poor souls that other callers are as kind to them as I have been.
Has anyone here had any luck finding a way to escalate the issue? I am told there isn't a way to escalate the issue; yet I have read several forum posts here and on other sites saying that 'Oh, I talked to so and so at Microsoft and whammo, two days later my account is back'. If anyone here has any connections I would sure appreciate it.
This is my primary GT in case someone here, who is empowered to assist, can assist.
Otherwise I will continue to wait as patiently as I can...