Summary: my Xbox Live account was stolen in May; my Gamertag was changed and $50 was charged to my account (by the individual who stole my account) , and transferred to South Africa. In the last three months, I have attempted to have Xbox Live restore my account to its original state with my original Gamertag, achievements, and downloadable content (accessible while signed in to Xbox Live). However, Xbox Live claims that due to "licensing laws," they are unable to restore my Gamertag to the US (where I am, where I've always been), so I've been unable to access my Netflix account for the past three months as well.
I've since had to cancel my bank account/card associated with my XBL account, dispute the charge, and get a new account with my bank because of this. The first three representatives I spoke with only offered an apology with no compensation for my experience. Now, XBL is offering a free year of Gold access and 2400 points. However, I've been a customer for more than 4 years and have spent 33,800 points in the store alone. I'm most upset that Xbox Live has been so slow to rectify the situation and is penalizing me for someone else stealing my account. Their only solution now is for me to create an entirely new Gamertag (losing my achievements, gamerscore, and downloads in the process). This is entirely unacceptable to me; unless XBL can restore my account to its original state or provide me full credit (33,800 points) to repurchase/redownload all of my current content to my new Gamertag, I refuse to continue my support of anything related to Xbox Live or Xbox itself.