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I have been trying to install the Star Wars Battlefront Beta but it tells me that i am not allowed to because i am on a child account. I have previously purchased M rated games on the Xbox store so I'm pretty sure my mom and I changed the settings from her parent Microsoft account. We have been trying to long in to her account but couldn't remember the password so we did the account recovery process because the email associated with the account has been canceled. We cannot complete enough of the recovery form because it involves questions about the email. It has now blocked the account but I believe I remember the password. It would be appreciated if anyone had info on how to log in to it or remove the block on the account. 

 

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Last updated July 5, 2018 Views 2 Applies to: