Account reverted to Child Account

This nightmare started in Jan 2010 and I am hoping 2 years later there is a solution.

I am an adult and have been for many years. In 2009 I added my CC and promoted my account to "Adult" and it worked fine.

Then in Jan 2010 I changed GT and Live ID and since then its reverted back to Child Status. I have a Promote Account button showing up again and a "Leave Family" option. I am not a part of any family so I cannot leave one. I tried adding my CC again and it ended up in an error.

I called XBL support in Feb last year and they said that my account was "Adult" (Successfully Promoted) and they were aware of this problem people were experiencing. I was asked to wait a few months as it would automatically be resolved. It never way.

The problem with this Child account nonsense is I am unable to access some content and its a pain. Is there a fix for this yet?



Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hey Mister, I have never heard of this kind of issue before--sorry to hear about the troubles! Do you happen to have the SR number from that call so I can take a look at it, to see everything the agent looked into? If so, please send me a PM (use the envelope icon below my post) with the SR  number and a link to this thread. If not, please just post back in this thread, and we'll see what we can dig up.

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