account recovery

hi, I accidentally deleted myself on the family pack trying to add my Paypal account on my console. I am currently using my 1 of the 4 gamertags that we all purchased to share. how do I add myself on the family pack from my console? now it says I can't go online anymore. can you help? gamertag: ikenplay
 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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Once removed from the Family Pack you must wait 5 days to re-add that account.

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If you have actually been removed from the Family Plan, Xbox LIVE agents can bypass the hold to let you join back in immediately if you call them.  

 

Call your national support line from the link below (Option 2) or

go to http://support.xbox.com/contact-us?xr=footnav#0:3 to invoke the screen which allows you to Request A Call, the fastest way to get in touch. 

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