I have another account that has been lately stop working for about a month. Apparently every time I try to sign in through my smart phone or computer it would say that someone else might be using my account. I have already tried changing the password a few times to the point where I have to fill in the question survey and have put as much information as I can remember and still the same thing. I have also contact Xbox support through phone and have told me to do the exact same things as I said and the same problem happened again. I've tried basically everything and have tried to change my password word and filled the survey. I really want to see if I can recover my account since I have a lot of progress and don't want to loss it. Please if there's something I can try im willing to do it. If not I have no problem on using this new account.