Account Recovery

I am trying to recover my gamertag, but when it is done a message pops up saying: "XBOX LIVE signup is currently unavailable. Please try again later.

Is this my connection? Is my account messed up?

 

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Last updated July 5, 2018 Views 0 Applies to:

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I am having the same problem.

Whenever I try to recover, the process halts at the 'Downloading Profile' phase.  It downloads about half-way, and then stops for a while, before giving that error.  After it stops, it then signs me into the gamertag I tried to recover, but it seems to be corrupted.

Also, I notice that when it is downloading, people on my friends list 'sign in'; should that happen during the download?

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Try deleting the profile (profile only, not items!), clearing the system cache, and the restarting the console before recovering again. If that doesn't work, can you go to http://speedtest.net, take the test, and the post the result image here for me. Thanks.

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Here are my speed test results.

[View:http://www.speedtest.net/result/1343417489.png]

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To be honest, your speeds are pretty low. This is most likely the cause of your download issue. You can contact your ISP to see about boosting these speeds, but there isn't much we'd be able to do support-wise. Sorry for the hassle!

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Ah, I figured it'd be something like that.  Such is the price of free internets.

Regardless, thanks for the help!

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