Hi, I'm [Mod Removed] . I have a dilemma and I can't resolve it. It is a very complicated and rare circumstance. To start, My closest friend, [Mod removed] or SchematicCrayon, has recently lost access to Xbox Live because the account requires security updates. However, Mark did not create the account and it is not under his email, because the account was created for him by his older brother, Tyler. The problem is, Tyler passed away in a automotive accident in 2008. The account had not been an Issue because he had always continued to play on the same Xbox. I am a dear friend of both Tyler and Mark and was also involved in the accident. I have gone through many different processes to try and get access to the account but Mark and I simply do not have enough information. I would like to get his account back for him but, since neither of us are the "actual" account holder, I haven't been able to recover it. I'm not sure if anyone can help me here, but it is worth another shot. I will post the News article of the crash if maybe to prove our Identities.