account question

Since I update my xbox,I have to resign in my parents account but my parent forget his account's password ,how can I do?

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

Well if your parent forgot their password, you could simply have them try and do an email recovery/reset.

Have them go on this site, enter their email and select I forgot my password. All they would have to do is log onto their email account and follow the steps listed in the email.

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You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.

  
1) Take that to http://account.live.com/password/reset for the password reset
 


2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

 
 
3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request.

 
 
It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

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