account problems

my xbox says that i need to update my payment options but i had previousley renewed my xbox live 12 month gold membership. it says then to visit the website but whenever i go on the website it says it appears you have found a glitch. someone please help me. i would like to start using my xbox live again 

thanks 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hi there Its Sean, I would suggest you contact Xbox Billing Support in order to help you sort out your payment issue. http://support.xbox.com or 1-800-469-9269

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this still doesnt help me as i need to let the xbox live people know that i have already payed for my xbox live membership therefor i should not need to update any payment options because i have already payed for it and should nit be charged. it says that i will be charged if i update the payment options

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You will need to contact support to let them know that your account should not be renewing. The only ones who can help you are on Xbox Phone Support, as the forum agents and community don't have access to your billing details.

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how do i get the xbox phone support to call me?

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Hey there!  You can request a call using this link: support.xbox.com/contact-us

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