account problems

Yes i recently tried to recover my account and my gamertag was changed from  Coco808man to  KickedShrimp501 all my microsoft points were gone along with my achivements and my friends list and i was wondering if my Gamertag Coco808man was ban or something im confused on what had happened to it

 

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Last updated July 5, 2018 Views 2 Applies to:

Phone Xbox Support to open an Unauthorised Access Claim as soon as possible.

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When your achivements vanish, you have no gamerscore, you get a new GT, your friends are gone, no points...to me it doesn't sound like a UA it sounds like you may have possibly typed in the wrong wlid and password.

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OP: Are you certain you used the correct WLID? If you try to login with an unused WLID on Xbox.com, it will just start the account creation. Is there any other WLID you could have used for your original account?

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