account not always being treated as gold...

when i am watching netflix it stops my playback and then tells me that i need to upgrade to gold... i press the option to sign in under another account and choose the account that i am already signed in with... also once i exit a game it goes to the dashboard and then signs me out of xbl... i can sign right back in but this also happens when im listening to i heart radio... it just disconnects... idk what to do it is getting pretty anoying


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hey there Justin, sorry to hear about the issues using your console! From what you've described, this sounds very much like a profile issue - can you please try re-downloading your profile by simply selecting 'download profile' from the sign-in menu? Let me know how that goes! :-)

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