Account Migration FAIL

I have a request number 1217576263.

I was trying to migrate my account from United States to Brazil.

After 10 days awaiting for response for Xbox supprt. My account was changed to Brunei.

 .

So I ask you first, where in God's name is Brunei?

And Second, what is going on?

 

For that, I can't dowload the free game of the last week, Raimbow Six Vegas. And No one know to tell me why.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

It's recommended that for Account Migration issues to contact Xbox Support directly. However, to answer your first question, Brunei is a small island near Borneo, in Southeast Asia. Also, it seems possible that during a manual account migration the Advocacy Team may have made a mistake, as Brunei and Brazil might be very close to each other on the same 'drop-down menu' for whatever tool they use to manually migrate regions.

I think it'd be best to contact Xbox Support to inquire.

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I contacted Xbox Support directly with one problem and now I have two.

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did you do the migration yourself?

yes you will have to contact support

as long as your account location doesn't reflect your actual location then you cannot download without issues dlc or games on demand games as alot of triple a titles are region locked

for the best experience with live your account location should always reflect your actual location

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