account Management and age issues

hey, I just recently turned 17 and I still cant dowload anything that is rated 17 and up My mom and I tried cancelling her "parental controls" options and putting my account on adult but it STILL wont let me download things rated M ... The things I want arent even that explicit.. i just need some advice or something

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello IceWhispers! Did you sign out and then back in before trying to download mature rated content? If not, it may not have updated your account. Hope this helps.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You would have to promote your account from a child account to an adult account to completely remove the parental controls. You can only promote an account if you are of legal age (18 in the US) - support.xbox.com/.../online-safety

If you're not old enough to have your account promoted, you would have to try changing the parental controls to allow you to download paid M rated content. Free demos and trailers cannot be downloaded with a child account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks guys ^_^

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.