I've called or chatted with Support almost every other day since my account was locked on the 17th. Every day support tells me "oh, it'll be 1-2 more days." No one in support has been able to actually do anything for me in regards to this matter. Also, every time I talk to someone new I get a new story about what's going on. One guy tells me I was accidentally charged 24.99, and the next day another guy tells me it was my fault I was charged, "but we're refunding it anyways." (I work in a help desk environment. Who even talks to a customer like this and still has a job?")
My account was locked from me changing my payment details all around at once in a frenzy after a deployment so I could get on. Apparently that counts as suspicious and gets my account locked for "3-4 days while we check things out" which equates to a week now. I really don't want to end up like a lot of people I've seen on here who wait a month or more to even get a notification that my issue is even being worked. The first guy I talked to said this would take 3-4 days and after 4 days, I was told my account hadn't even been worked yet. I just want to get back to enjoying the perks of being home and one thing I was looking forward to I can't do, and no one seems to be able to help me. It's just more delaying every time. I asked to be put in contact with the people who can actually help me with this issue and was told "that is not possible."
If this is going to take forever I just want to be told up front so I can just start a new account. I hate wasting my time here and I don't want to come off as angry, but the constant delaying or new story every time I call/chat is getting a bit irritating. Should I just start a new account or wait this out? I've never had an issue like this before so I have no idea what kind of waiting game I'm in for, but the stories I've read through googling about similar issues is not giving me a lot of hope here.
Edit: Just for clarification, since I can still use my account as a free member I didn't think it warranted being posted in the Suspension section, and it's a billing lock and not an account suspension.