Account info change problem - wrong gamertag

Hey, here's my problem.

I have a gamertag -xBENDERx- attached to an old email address/Live ID that was hacked and sending out spam. I closed that email, opened a new WLID and I'm currently attempting to change my gamertag over to the new account.  However, when I sign into my new account, it is telling me that i'm already attached to a gamertag -WorkMarlin36-. I have never used the tag and am rather confused as to how it got there, and also as to how I can swap it for my actual tag.

Thanks.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Account issues are discussed in the Account forum 03, http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx

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Hey Bender. First off, the "WorkMarlin36" GT is the random default GT assigned to your new account. 

As for the old GT, do you know the login info for that account? If you do in fact remember the login info, checkout our how to Switch a Gamertag to another Microsoft account support article. That will walk you through the process. 

If you have any questions, let us know. Cheers! 

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