apols if this is a double post / is posted elsewhere, this new forum layout is... interesting to sday the least
On the 14th August i received emails to say that 2 seperate purchases had been made via xbox live for 5000 & 6000 points, i was at work at the time and the xbox was in an empty secure house, i immediately called my CC company and had the card cancelled and i changed my Live account password. A subsequent "investigation" returned that there had been no fraudulent activity. While waiting for my CC statement so i could contest the charges i tried to log on to live on the 31st only to have to recover my gamertag. Upon doing so i found my avatar had been changed, the 11,000 points had been spent on the 27th while i was sat in a field at the Reading festival. i immediately changed my password again and contacted support. I am sure the PC i have used to change passwords is clean.
Is there a way i can find out wether the points were charged from the Live website or through an xbox?
I tried to log on last night only to be told my account had been suspended as the card was invalid (it was as it was cancelled), i have now had is suspended but have been told i now cannot remove the card unless i close my live account as the card is registered to that account. I now longer have faith in either the investigations system or the security of Live on Xboxes. Can i simply renew my live membership via a pre-paid card bought from a shop or will my account simply die and i have to create a new one when my renewal is due. I will not under any circumstances enter new card details via Live again.
i should add i have never had any phishing emails, given my password to anyone else or anything of a similar nature. The only 2 feasible ways that this could have happened (if the CS i spoke to is correct) is that my machine is compromised in some way OR the app i use on my iphone is 360live