So i went to log into my account today for a calll of duty tournament. it is saying that my console is banned for some unknown reason. i called xbox hot line and they told me to message you. please send me a private message so i can send you a reference number. i have been a xbox live patron for quite a while now and have purchased everything that i own on the console im not a pirate and i dont hack im having a hard time understanding why this happened. please help me.