We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
I'm afraid the chat person was a bit wrong, the people here can't help you, so I will redirect you to the correct place. Go to this link:
www.xbox.com/.../What-To-Do and check all things there, and depending on the results you may need to contact Xbox Support via
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