Account Hacked

What happens when an account is hacked? like if someone spends all your hard earned cR in halo reach you wanted to save until you ranked up alot. can they refund them? can they recover your account? would they make you a new account and put gold from the hacked account?

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

Hey there! If you believe that your account security has been compromised, please contact phone support in your region (support.xbox.com/.../contact-us.aspx) and ask to open an Unauthorized Access claim. They will lock your account for a period of time (sometimes weeks) while they investigate your claim. Once their investigation is complete, they will return your account to you. Unfortunately most in-game progress, such as your Halo cR, is not "refundable".

For other forum users, the "you can't be hacked" nonsense, while technically true, isn't helpful and, to be honest, really annoys me. If that's all you have to contribute, don't. If you wish to help out users in this situation, please refer to my above post and link. Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey everybody call Microsoft this person gamertag [GT Removed] is gonna ip ban me

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

No he's not.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Please report the user on Xbox live. See the link below if you are not sure how to report a user.

www.xbox.com/.../abuse

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.