Account hacked, Microsoft simply says "Create a new account"

My account was recently hacked. The hacker changed both emails, renoved my phone number and activated two step verification. After endless hours of being transferred around I was finally transfered to an "Account Specialist".  They stated that there is no way to Recover my account ... And simply told me to make a new one.

i have been a loyal customer to Microsoft for over 6cyears with thousands spent on this account... Why is it that something as simple as this cannot be done? I have proof fhat this is my account and has been for over 6 years. Throughout searching, I see that others in similar situations were able to get their accounts back after undergoing an investigation. however I was never offered this "investigation"?b


Question Info

Last updated July 4, 2018 Views 7 Applies to:

Not quite sure how your account was "hacked" but anyway you would need to contact support again   & ask to open an unautherised access case.

There's nothing anyone on the forums can do i'm afraid.

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