my account was apparently... hacked? (not the one i'm posting from)
I was in the middle of a game, was randomly d/c from xbox live. When tried to reconnect, was told that my info had changed, had to recover gamertag. Did this, worked fine, when i re-opened the game, i was d/c from Live AGAIN and had to go through the same process.
When this happened for the third time, I went to my PC and attempted to sign into my account online. When i did, I realized that the gamertag had been changed and my account was now a free account instead of a paid GOLD account.
Called MS, got HORRIBLE customer service. The woman told me that despite me having the correct address and name, because somehow my secret question answer had been changed that she could give me no information. She kept telling me that my LIVE ID had been changed, but I am still able to use that live id/pw combination to log in, but, as stated, no longer have the same gamertag or paid subscription account.
MS told me that they had to investigate the account, because I had been hacked. The woman was then saying that this should be clear to me since my LIVE ID/pw were not working, at which point i had to explain to her AGAIN that they were in fact working, but not providing me with the right gamertag/subscription. She then evaded me and told me that my LIVE ID had in fact been changed.
Are gamertags associated with Windows Live IDs only or are they free-flowing? As in, can my gamertag and subsciption be transferred from Windows Live ID to another? If so, that would explain a lot... but seems pretty far-fetched.
Any help would really be appreciated.