Hi, first time poster - never had any issues but I need to dispute some purchases not made by me.
Basically someone today has hacked into my account and purchased two points bundles for 1000 points and 5000 points, I haven't done this because I've been at work all day busy. Also as far as I can tell is they have played some Fifa 11 and downloaded some Duke Nukem gamerpics. Everything else that I can see through my account history has been purchased by me. Also I had about 430 points before today which has now been spent and I am down to 30, can I get these added back to my account?
I need to know if I can get the cost of these points refunded and have anything that was downloaded today and bought with these points (18/08/11) removed from my account. Any help would be appreciated!
What I also want to do is remove the current card associated with the account, but I can't do this through the xbox as it asks me for either paypal or another card (Don't use paypal, don't want to use another card - I would like to update my gold through points cards bought through shops from this point on). Can this payment option pleased be removed entirely?
Thanks for any help.