Account Hacked - Do I talk to Paypal?

I just realized tonight that my account was hacked last month. Charges were made to my paypal account that I didn't even notice until today. I put in a claim of fradulent charges with Paypal and the investigation takes up to 21 days.

Should I call Xbox support too or just let Paypal handle it?

And honestly I don't even remember adding paypal to my xboxlive account!

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

I got the shock of my life last night.

My Xboxlive Account was also hacked and 7000 points where purchased and spent on Gears of War 3 and Cabula's Big Hunts Game.

My transfer content licence was also transferred to a different console I dont own.

So I contacted Xbox Live and they have told me it will take 6 to 8 Weeks before I here anything.

You may still be able to get the money back if you contact them and tell your situation. At the end of the day its Fraud.

Good Luck

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I really wish people would use the correct terminology, 'hacked' isn't what has happened here.

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Your account can not be 'hacked', there are many ways to lose access either via phishing scams, social engineering or a virus or key logger on your PC. Hacked isn't possible though.

 

If your still in control of your account, be sure you have changed the password.  DO NOT give this password to anyone and make sure it is strong enough that one can guess it.

Don't use the same email and password you use on Xbox Live on other websites.

Check your computer for viruses.

Do not fall for 'Free Points' scams.

 

You can call Microsoft, but there investigation will lock your account down for up to 45 business days.  You will not be able to play on Xbox Live with this account until the investigation is concluded.

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If you feel your account was improperly accessed, then please call Phone Support and file an unauthorized access claim. support.xbox.com/contact-us

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