Account Hacked Customer Service No Help Anyone Help?

So to make a long story short My account got hacked no I didnt give out my information turned out that someone that I used to play with and knew really well took it after we had a falling out but anywho so it got hacked i reported it on 5/4/2011. on 6/3/2011 I regained control of the account and was able to change password and not much more since it was still locked out. I called to talk to cs to let them know and well turned out the account was sent to wrong dept and sat in limbow for weeks and apparently corrected. Now fast forward here we are 6/20/2011 and still nothing they know i have control theey know its me despite the info on the account info changed cus i can verify through the whole 16 digit cc on file and secret questions. Im just at whits end anyone know what i can do such as contact corporate or anyone who will get the job done. im possibly looking into legal options since this is was my account and have poured hundreds of dollars into it. 

 

Please someone help me

 

Thanks

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

ok not sure what you are asking

when you send a account for comprimise case

it does take weeks and you MUST wait till the investigation is complete

have you gone to the police before?

you would know that investigations do take time

regardless if you regain control of the windows live id or not

the account will remain locked till they complete the investigation

this means the account will not let you login


if the account is locked then it is in the correct department

just like the police you must wait for the proccess to finish

 

if customer support has no updates from the investigations team then there is no updates

 the length of time for the wait can vary depending on case loads 

 

in life patience is a virtue

 

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while you are waiting you might consider reading this article

forums.xbox.com/.../19021.aspx

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depends if it was a billing suspension then billing can unlock it

 

however if it is a xbox comprimised account case then it will remain locked till the investigations team finishes and they will contact you not the other way around

 

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