Account hacked, and how does MS renew a gold subscription with an expired card?

Hooked up the 360 today and had to get my account back.

Looks like on the 23rd it got hacked and the users downloaded over 4000 points worth of games. Will naturally call support tomarrow, as weekday support at most places is far more helpful than weekend. Luckily it seems nothing was charged to the debit card i had attached to the account, though i guess i should cancel that card just to be safe.

Also, my xbox live subscription was supposed to expire on 6/13/11, the last credit card i used for the renewal expired 5/11. But the billing says it was renewed on the same card, now with a expiration of 5/13 though ive never used that card yet. The card itself is actually still sitting in the envelope they mailed it to me in.


Question Info

Last updated July 5, 2018 Views 4 Applies to:

If your account was compromised you need to contact support for your region and have them start an UNAUTHORIZED ACCESS INVESTIGATION, at which time they will LOCK the account until it is complete, usually within 7-30 business days.


If you haven't already done so I would recommend you change the password associated with the account.

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