account gone

my son brought his hard drive from his xbox to play it in his friends house " not live " when he came home his account was gone any help to find it...
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

oh and by the way my son cant remember his email or password..for his xbox live account

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you saying that his account is "not LIVE" or he was playing offline?

Basically, if you don't know the log in information for an account, you would have to contact phone support to regain access to the account.

Depending on how much your son used your account, it might be easier for him to create a new account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.