Account details wiped?

Hello everyone i have a strange error issue that i can't resolve.

I quit xbox about 2 years ago when mine broke. I picked one up cheap the other day and retrieved my account information which was simple enough.

I then get onto what i thought was my account to find the name is "NamedCoronet45" i have 0 friends and 0 gamer score which isn't right. 

My account was called KurtissSTA08. I entered the exact details yet it seems my account no longer exists for me to log into but i went on a friends xbox the other day and saw my account was still on his friends list named "KurtissSTA08" with around 10,000 Gamer Score. 

Any ideas about what's going on here? Common error after restarting an account after such a long period? 

Thanks for all the help, assistance and replys i get.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Hi there.


Are you 100% certain that the credential information you're using to recover the account is correct?


The xbox LIVE service does not allow members to use one Winodws Live ID with multiple accounts, however, it can and does happen. This can cause a number of issues, such as signing into a bogus account rather than a primary one. To fix this all that is needed to do is to re-assign a new email address to the bogus account, this in-turn allows you to sign into and recover the correct account.


To change a Winodws Live ID on an account follow these steps:


  1. Sign into the bogus account you have recovered.
  2. Hit the guide button on your xbox 360 controller.
  3. Scroll right, to the last page which is the settings page.
  4. Select Account Management from the list of options.
  5. Select Winodws Live ID.
  6. Re-assign a new email address to the account.


Once the steps above have been completed attempt to recover your xbox LIVE account again. Good luck!

 

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Is it possible to change an email address for this account via xbox.com ?

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No unfortunately not, you can only change the Windows Live ID through the console.

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