Account compromised

A friend told me earlier today that someone was on my account sending random invites, which took me off guard because I was not logged into my Xbox at all for the past 36 hours or so. I checked my email, and noticed that another email had been added to my account without my knowing, and that I was also charged two different times for 5000 MSP and 6000 MSP, for 52.99 and 79.49 on the credit card that was stored on my account. I am extremely worried about this and really need to figure out what I need to do. I am going to the bank tomorrow to dispute the charges, and in the mean time I have changed my password and removed the alternate email from my account. I am still trying to log into my account on my console, but haven't been able to yet. Please, someone help me with this.

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

Try to recover your account to the console: support.xbox.com/.../gamer-profile.aspx

Also, call support ASAP to put an investigation through on the charges.

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As it has already been said, phone Xbox Support. Also make sure to change your password and security questions.

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